PRIVACY POLICY

The Little Food Company Ltd Privacy Policy

Background

This privacy notice lets you know what happens to any contact or business/personal data that you give to us, or any that we may collect from or about you or any of our customers/suppliers. It applies to all products and services that are processed by The Little Food Company Limited.

Contents:                                                                                          

  1. Who are we and how do you contact us?
  2. What kinds of business/personal information about you do we process?
  3. What is the source of your business/personal information?
  4. What are the legal grounds for our processing of your business/personal information (Note we never share your information with anyone).
  5. What are the legal grounds for our processing of your business/personal information?
  6. When do we share your business/personal information with other organisations?
  7. How and when can you withdraw your consent?
  8. Is your business/personal information transferred outside the UK or the EEA?
  9. How do we share your information with credit reference agencies?
  10. What should you do if your business/personal information changes?
  11. For how long is your business/personal information retained by us?
  12. How to Contact Us

Changes to this privacy notice. We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.littlefoodcompany.co.uk

 

  1. Who are we and how do you contact us?

We are The Little Food Company Ltd and this family owned business has been supplying a compact range of food and cleaning materials to the foodservice industry including many Schools around Shropshire, Cheshire, Runcorn and many parts of Wales for over 20 years.  Our business address is; Glovers Meadow, Maesbury Road, Oswestry, Shropshire SY10 8NH Office: Tel No: 01691 668004 .

We are a data controller of your business/personal data. You can contact us by writing to the above address, marking it for the attention of the Data Protection Department.

 

  1. What kinds of business/personal information about our customers/suppliers do we process?

Business/personal information that we’ll process in connection with all of our products and services, if relevant, includes:

  • Business/personal and contact details, such as title, full name, contact details and contact details history;
    • Records of your contact with us such as via emails, phone calls or letters.
  • Products and services you have offered us, or we have purchased or sold to your business in the past 15 years and the associated payment methods used
  • Business/personal information which we obtain from Credit Reference Agencies, including public sites (for example: defaults, CCJs etc) and shared credit history, financial situation and financial history where appropriate

 

  1. What is the source of your business/personal information?

We’ll collect business/personal information from the following general sources:

  • Information generated about your business when you have traded or had communications with us in the past
  • Business partners for example; recommendations from financial services institutions, trade contacts, trade shows, trade publications of various types, or others who are a part of providing your products and services or operating our other businesses
  • From other sources such as Fraud Prevention Agencies, Credit Reference Agencies, publically available directories and information (for example, telephone directory, social media, internet, news articles).

 

  1. What do we use your business/personal data for?

We use your business/personal data, including any of the business/personal data listed in section 1 above, for the following purposes:

  • Marketing to you and analysing data, including history of those communications, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you. Offers may include buying or selling products.
    • We’ll send marketing to you by SMS, email, phone, post, social media and digital channels
  • Assessing an application for a pro-forma payment; where applicable
  • Managing the trading arrangement or service you have with us
  • Updating your records and to follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations including accounting
  • To monitor and to keep records of our communications with you and our staff
  • To provide business content and services to you, such as tailoring our products and services
  • To comply with legal and regulatory obligations, requirements and guidance

WE NEVER SHARE business/personal information of one of our customers/suppliers with any Third Party business.

 

  1. What are the legal grounds for our processing of your business/personal information?

We rely on the following legal bases to use your business/personal data:

  1. Where it is needed to provide you with our products or services
  2. Updating your records, to contact you about your account and to comply with our legal obligations
  3. All stages and activities relevant to managing the product or service including enquiry, sales agreement, administration and management of accounts etc
  4. For management and audit of our business operations including accounting
  5. To carry out searches at Credit Reference Agencies pre-application, at the application stage, and periodically after that
  6. For direct marketing communications to help us to offer you relevant products and services. We will send marketing to you by email or phone
  7. When do we share your business/personal information with other organisations?

We NEVER share your information with any third parties for any purposes other than listed below;

  • Governmental and regulatory bodies such as HMRC & other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions, Credit Reference and Fraud Prevention Agencies.

 

  1. How and when can you withdraw your consent?

Where we’re relying upon your consent to process business/personal data, you can withdraw this at any time by contacting us using the details at the end of this policy.

 

  1. Is your business/personal information transferred outside the UK or the EEA?

We’re based in the UK and as such it is highly unlikely that your business/personal information will be transferred outside the European Economic Area. If we needed to we would contact you separately beforehand.

 

  1. How do we share your information with credit reference agencies?

To process your application, we may perform credit checks on your business/personal information with one or more credit reference agencies (CRAs). We may also make periodic searches at CRAs to manage your account with us. To do this we’ll supply your business/personal information to CRAs and they will give us information about you.

We’ll use this information to:

  • Assess your business’s creditworthiness and whether you can afford to take or supply the product
  • Prevent criminal activity, fraud and money laundering
  • Trace and recover debts

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

 

  1. What should you do if your business/personal information changes?

You should tell us in writing so that we can update our records using the details in the ‘Contact Us’ section of our website, by email or letter to your contact here at The Little Food Company Limited. We’ll then update your records.

 

  1. For how long is your business/personal information retained by us?

Unless we explain otherwise to you, we’ll hold your business/personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

 

  1. Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by going to the Contact Us section of our website. Alternatively, you can write to info@littlefoodcompany.co.uk  marking it for the attention of the Data Protection Team.